On 2/6/20 we were extremely busy in walk-in and several people all need care urgently. I sparked Laura if she would be able to schedule a CT scan. She very willingly said “yes” and immediately scheduled the test. She didn’t even complain when she had to reschedule it as it had to be done same day. Whenever we get busy in walk-in, I spark her and she is over immediately to take 1-2 patients to be seen by Naly.