There was a gentleman at the Espresso Connection that stopped me because he saw my HFM badge. He asked for help getting questions answered for his Sleep Test – He had gone up the 4th floor and no one was there; he wasn’t sure where to go.
The Wound Team helped me connect with the RTs. Once I relayed the story to Paula she immediately offered to come up and speak with the patient.
Paula listened to his questions, helped him fill out a patient intake form he was struggling with, and offered to deliver all of this to the Sleep team when they are back on Monday – saving him the hassle of another trip.
Paula could have simply said ‘it’s not my job’ (because it isn’t) – but she took ownership to help this gentleman have a great experience at HFM. She went above and beyond and I am thankful for her collegiality, and patient-centered mindset.