We received a call from a daughter of a patient who had a concern. She voiced this concern with Lyle while he was drawing her mother. He took the time to listen and he directed her to area of HFM for her concern.
The daughter addressed the concern to the appropriate area and also called patient experience. In her story, she noted the care from lab – from good communication of the home draw schedule to the care of the gentleman who drew her mom’s blood.
Thanks Lyle for making a difference and showing them care and compassion!