Holy Family Memorial, in partnership with Froedtert Health and the Medical College of Wisconsin, is proud to bring virtual healthcare straight to you—no matter the time or place. With HFM Right Now, you get the care you need, when you need it.
No waiting room. No appointment.
All you need is a device with a camera or webcam and an internet connection. Care is only a click away, 24 hours a day, seven days a week. Our team of board-certified family medicine practitioners is always available and ready to provide care for a variety of common conditions.
Quick. Convenient. Cost-effective.
With HFM Right Now, you can get treated from the comfort of your own home, office or wherever you may be. HFM Right Now offers treatment for a variety of common conditions and minor illnesses, including:
- Allergies and asthma
- Back pain
- Bladder infections
- Cold and flu
- Ear pain
- Insect bites
- Pink eye and other eye issues
- Sore throat
- Stomach flu
- Urinary tract infections in adult women
In less than a half hour, you can be in your virtual visit getting the care you need. Visits last around 20 minutes, and any prescriptions needed will be called in directly to your pharmacy of choice. Best of all, an HFM Right Now visit is only $49—with no hidden fees. And you’ll always receive a visit summary via email for your records.
How HFM Right Now works.
1. You start by visiting our website and submitting a Request for Care to one of our Patient Concierges—you simply provide your contact information, insurance status and your symptoms. Then you choose to meet with a provider virtually and enter your credit card information for payment.
2. Once you submit your Request for Care, you’ll enter a private HFM Right Now Room. From there, your visit will become “active” and you’ll receive a prompt to enter the virtual Exam Room within five minutes. If you don’t enter the Exam Room in that time, we’ll attempt to contact you at the backup phone number you provided upfront.
3. After you’ve entered the Exam Room, your HFM Right Now visit will last around 20 minutes. Our provider will ask you questions just as if you were in an actual clinic, and may also talk you through self-examination procedures. At the end of the visit, you’ll receive a diagnosis and specific care plan. Any prescriptions needed will be called in directly to your pharmacy of choice. And please note, if at any point you experience technical issues or are disconnected, call (844) 805-2030.
That’s all it takes to get expert care from the comfort of your home, office or anywhere you may be—24 hours a day, seven days a week.
Learn more about HFM Right Now.
Learn more about exactly how HFM Right Now works, what conditions can be treated virtually and the dedicated team of board-certified family medicine providers available to give you the care you need, when you need it.
- HFM Right Now is quick, convenient and easy to use. Check out the virtual visit process.
- HFM Right Now treats a wide variety of common health conditions and minor illnesses. View a list of conditions and illnesses eligible for virtual treatment.
- HFM Right Now is staffed with a dedicated team of highly skilled, board-certified family medicine providers. Meet our team.
- HFM Right Now offers cost-effective, transparent pricing—only $49 per visit. Learn about your payment options.
- Still have more questions? We have answers. Read our HFM Right Now frequently asked questions.
Treatable conditions and illnesses.
HFM Right Now treats a wide variety of common health conditions and minor illnesses. Here are just some examples of what we can treat virtually:
- Athlete’s foot
- Back pain
- Bladder infections
- Ear pain
- Eye issues
- Insect bites
- Pink eye
- Scrapes and bruises
- Sinus symptoms
- Sore throat
- Stomach flu
- Urinary tract infection in adult women
- Yeast infection
And rest easy—our providers always assess your condition individually based on your unique circumstances and symptoms. If virtual care isn’t deemed to be safe or appropriate, you’ll be referred for in-person care or directed to take other appropriate action.
HFM Right Now payment options
We’re proud to offer HFM Right Now for only $49 per visit. Although we can’t accept insurance for HFM Right Now, your visit fee may be able to be applied to your deductible. You may also be able to use your Flexible Spending Account (FSA) or Health Reimbursement Account (HSA) for reimbursement or payment. Check with your insurance provider to verify eligibility. Certain employers also provide full or partial coverage for HFM Right Now. Check with your employer for details.
For payment, we accept Visa, MasterCard and Discover. No other payment forms are accepted at this time.
And please note, our providers always determine if your reason for visit is appropriate for virtual care. If it’s determined within the first three minutes of your HFM Right Now visit that your condition isn’t eligible to be treated virtually, you won’t be charged the $49 fee.
HFM Right Now FAQs.
Who is eligible for HFM Right Now?
Due to government regulations, we are unable to provide the HFM Right Now service to anyone with government-sponsored insurance (Medicare, Medicaid, BadgerCare or TriCare). If you’re covered by government-sponsored insurance we can help you find the appropriate HFM resource near you. We recognize this may inconvenience many of our patients and continue to advocate for this law to be changed.
Can I use HFM Right Now instead of going to my family physician?
Depending on the circumstances, HFM Right Now can save you a trip to your family physician—however, HFM Right Now shouldn’t replace a relationship with your primary care provider. If you don’t have one, we can help you find a primary care provider who’s right for you.
Can I get prescriptions through HFM Right Now?
Yes. Medications commonly prescribed virtually include:
- Allergy medications
- Anti-nausea medications
- Skin creams or ointments
- Antibiotics, if appropriate*
*Please note, our HFM Right Now providers follow national healthcare guidelines for prescribing antibiotics. Antibiotics are only warranted in specific cases and can have side effects such as diarrhea, rash or serious allergic reactions. We’re committed to providing you the highest quality and safest healthcare.
We don’t prescribe or refill controlled medications through HFM Right Now, such as:
- Anti-anxiety medications (e.g., Ativan, Klonopin, Valium, Xanax)
- Narcotics (e.g., Codeine, Oxycodone, Percocet, Vicodin)
- Stimulants (e.g., Adderall, Ritalin)
We also won’t prescribe drugs for erectile dysfunction through HFM Right Now (e.g., Viagra and others). This is a condition that should be assessed by and managed through your primary care provider.
Can I use HFM Right Now for follow-up care questions or prescription refills?
Typically not. HFM Right Now is intended for minor illnesses and conditions only, not to deliver follow-up care or prescription refills. If you need a prescription refill, we recommend you speak with your regular provider. Short-term prescription refills for certain conditions may be issued in select cases per each specific provider’s discretion.
What technical requirements do I need to use HFM Right Now?
HFM Right Now requires Internet Explorer 9 or higher, Chrome, Firefox or Safari internet browser. HFM Right Now isn’t compatible with Internet Explorer version 8 or older.
Video chat is available on Chrome or Firefox and is also available on Internet Explorer 10 or higher (with a plug-in download).You can also utilize FaceTime on any iPhone, iPad or Mac.
If you’re not able to access HFM Right Now, our Patient Service Representatives can assist you by phone at any time day or night at (844) 805-2030.
Is HFM Right Now secure?
We take your security online very seriously—we actively maintain our site’s privacy and security and keep your personal information and visit details confidential and protected. Transmitted information is encrypted using secure socket layer (SSL) technology, and your login details are securely collected and stored following industry standards for preventing others from determining your unique credentials. We also collect only the patient information absolutely required in order to deliver our service effectively.
Does the price of HFM Right Now change based on the condition and treatment?
No. HFM Right Now visits are always $49—with no hidden fees or added charges—ever.
Can I use HFM Right Now while traveling? Can my child use HFM Right Now while they are away at school?
HFM Right Now is available to residents and travelers in Wisconsin. Other participants may have the option to use HFM Right Now while traveling in the following states: Arizona, California, Florida, Georgia, Illinois, Iowa, Indiana, Kentucky, Minnesota, Montana, Nebraska, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Utah, Washington, and Wisconsin.
Do I need to make an appointment to use HFM Right Now?
No. The beauty of HFM Right Now is that it’s available on-demand, with no appointment needed. As soon as you request care, you’ll visit with the next available provider. You’ll typically be in your virtual Exam Room speaking with your provider in less than 15 minutes.
Can I use HFM Right Now if I’m an international resident?
If you have a permanent address outside the U.S. and you’re visiting a state in which we’re licensed to deliver care, you can use HFM Right Now.
Will my primary care provider receive my visit record?
If you provide us with information about your primary care provider, we’ll send your visit summary to them.
Even if you don’t provide us that information, after every HFM Right Now visit, you’ll receive a personalized visit summary that outlines your visit, treatment recommendations and outcomes. This visit summary is accessible at any time from your account page.
Will insurance cover my HFM Right Now visit?
Using HFM Right Now is a qualified medical expense, and you can typically use your HSA or FSA account to pay for it. You may request an invoice for your visit that you can submit to your insurance plan for reimbursement. As insurance coverage varies widely among plans, we cannot guarantee reimbursement. Contact your insurance provider directly for more details on coverage eligibility.
How do I submit my HFM Right Now invoice to my insurance company?
Most insurance companies have medical reimbursement or medical claim forms available on their websites. Because claim processes differ among insurers, please contact your insurance company’s claims department directly for more details.
It’s been a few days since using HFM Right Now and I’m still not feeling well. Can I use HFM Right Now again for a follow-up visit?
If you used HFM Right Now and still aren’t feeling well, we’re happy to conduct a follow-up visit with you. In fact, if you’re seen within 48 hours with the same chief complaint, you won’t be charged for a new visit. If you’re requesting an additional visit outside of 48 hours or about a new chief complaint or condition, then you’ll be charged for your new visit. For those follow-up visits that qualify for no charge, please call our Patient Concierges directly at 844-805-2030 (since if you create a visit through our website you’ll be required to enter your credit card number and will be charged). Please don’t attempt to follow-up with the provider you saw via FaceTime messaging or Skype directly as provider Facetime and Skype accounts aren’t monitored and messages sent to these accounts won’t be received. Again—please call and speak with one of our Patient Concierges for follow-up requests.