Guidelines on Face Masks, Visitors and Vendors

Our goal is to provide a safe, healing environment. For everyone’s safety, please respect these guidelines.

Face Coverings

Everyone in our facilities is required to wear a medical-grade face mask over their mouth and nose at all times. If you do not have your own mask, one will be provided to you. Medical-grade face masks, also known as surgical masks, are different from N95/ KN95 respirators or cloth masks. A medical-grade face mask has at least two or three layers, as recommended by CDC, and a nose wire to help conform the mask to your face for a better fit.

Patients: A medical-grade face mask must be worn over your mouth and nose at all times, unless otherwise instructed by your care team. Exceptions will be made for patients who are unable to wear a face mask due to a medical condition or disability.

Visitors and staff: A medical-grade face mask must be worn over your mouth and nose at all times. This includes when in a patient’s room. Exceptions will not be made for visitors or staff.


Holy Family Memorial and Froedtert & the Medical College of Wisconsin health network enforces its visitor policy to best protect patients, visitors and staff. This policy will change based on the COVID-19 conditions at the current time.
Effective Wednesday, March 9, our visitor policy allows for the following:

Blue Status Visitor Policy


General Guidelines

  • Visitors under 18 years of age must be supervised at all times by an adult who is not the patient.

Exceptions may include:

  • Patients with disabilities or who are minors; end-of-life decisions and care; other limited situations.

Guidelines for visiting a patient in isolation:

  • Visitors should go directly to the patient’s room and remain in the room during the visit, except to use the public restroom.
  • For everyone’s safety, visitors should wear personal protective equipment (PPE) and follow all instructions provided.

We understand the importance of keeping patients connected with their loved ones while receiving care. To stay connected, we encourage patients and families to use phone or video chat with anyone who is unable to visit.

Download the Current Visitor Policy PDF


To provide a safe environment for our patients, staff, vendors, and community, Froedtert Health is placing temporary restriction on all non-essential access to our hospitals, clinics and extended campuses, including non-patient care and administrative sites. Knowing that our vendors and suppliers bring a critical level of knowledge to support safe patient care, we understand that essential work must continue on site. Please coordinate all visits with your Holy Family Memorial representative and/or relevant department leader prior to entering any location.

All vendors will be required to pass a health screening for COVID-19 symptoms and must provide their own medical-grade face mask, to be worn over their mouth and nose at all times.

Vendor Access during COVID-19 Surge Conditions


How to Prepare for Your Visit

  • Please wear a medical-grade face covering over your mouth and nose when entering our facilities and during your visit. If you do not have a face covering, we will provide one.

When You Arrive

Our staff will welcome you at your designated entrance or check-in desk. To ensure the safety of everyone, you and anyone accompanying you should:

  • Let us know if you are ill or if you are currently experiencing any of these symptoms: Fever, body aches, headache, cough, sore throat, runny or stuffy nose, nausea, vomiting, diarrhea, fatigue, new loss of taste or smell, shortness of breath or difficulty breathing.
  • Sanitize your hands.
  • Wear your medical-grade face covering over your mouth and nose at all times. Ask for a face mask, if you do not already have one.
  • Allow extra time for a health screening when you arrive. We will take your temperature and ask additional screening questions at each entrance.