Guidelines on Face Masks, Visitors and Vendors

Our goal is to provide a safe, healing environment. For everyone’s safety, please respect these guidelines.

Face Coverings

Everyone in our facilities is required to wear a medical-grade face mask over their mouth and nose at all times. If you do not have your own face covering, one will be provided to you. This policy is in response to the high transmission rate of the omicron variant of COVID-19. Note that medical-grade face masks, also known as surgical masks, are different from N95 and KN95 respirators.

While cloth masks remain an option for the general public, this requirement provides a standardization of what our patients and staff are wearing in our facilities. It ensures that all masks have at least two or three layers, as recommended by CDC, and have a nose wire to help conform the mask to one’s face for a better fit. With cloth masks and other face coverings, there may be gaps in protection related to the number of layers and the fit.

Patients: A medical-grade face covering must be worn over your mouth and nose at all times, unless otherwise instructed by your care team. Exceptions will be made for patients who are unable to wear a face covering due to a medical condition or disability.

Visitors and staff: A medical-grade face covering must be worn over your mouth and nose at all times. This includes when in a patient’s room. Exceptions will not be made for visitors or staff.

** Patient may choose one visitor. Visitor must be the same individual throughout the patient’s stay.

Exceptions may include:

  • Patients with disabilities regardless of COVID-19 status, end-of-life decisions and care, and other limited situations.

We understand the importance of keeping patients connected with their loved ones while receiving care. To stay connected, we encourage patients and families to use phone or video chat when in-person visits are not an option.

Download the Current Visitor Policy PDF

General Guidelines

  • Visitors should remain in the patient’s room with their masks on.
  • Visitors must be 18 years of age or older.



To provide a safe environment for our patients, staff, vendors, and community, Froedtert Health is placing temporary restriction on all non-essential access to our hospitals, clinics and extended campuses, including non-patient care and administrative sites. Knowing that our vendors and suppliers bring a critical level of knowledge to support safe patient care, we understand that essential work must continue on site. Please coordinate all visits with your Holy Family Memorial representative and/or relevant department leader prior to entering any location.

All vendors will be required to pass a health screening for COVID-19 symptoms and must provide their own medical-grade face mask, to be worn over their mouth and nose at all times.

Vendor Access during COVID-19 Surge Conditions


How to Prepare for Your Visit

  • Please wear a medical-grade face covering over your mouth and nose when entering our facilities and during your visit. If you do not have a face covering, we will provide one.

When You Arrive

Our staff will welcome you at your designated entrance or check-in desk. To ensure the safety of everyone, you and anyone accompanying you should:

  • Let us know if you are ill or if you are currently experiencing any of these symptoms: Fever, body aches, headache, cough, sore throat, runny or stuffy nose, nausea, vomiting, diarrhea, fatigue, new loss of taste or smell, shortness of breath or difficulty breathing.
  • Sanitize your hands.
  • Wear your medical-grade face covering over your mouth and nose at all times. Ask for a face mask, if you do not already have one.
  • Allow extra time for a health screening when you arrive. We will take your temperature and ask additional screening questions at each entrance.