My HFM Record

Manage your healthcare easily and securely with My HFM Record

  • See visit history and discharge information
  • View and request appointments
  • Pre-register for scheduled appointments
  • Request prescription renewals
  • Review lab results
  • Securely message with your healthcare provider

Urgent Medical Matters: If you are experiencing a medical emergency, call 911 or your provider’s office. DO NOT use the patient portal to reach your provider in case of emergency.

If you have not accessed My HFM Record since April 1, 2017, please click here to re-enroll. For your Medical Record Number, please call your HFM clinic office or the HFM Medical Records department at 920-320-2278.

Proxy Access

For access to the portal for someone other than yourself, please complete the appropriate proxy form below.

Proxy Forms:

Proxy Request_Child Age 12-17

Proxy Request_Minor Child_Birth to 11

Proxy Request_Child Age 12-17

Proxy Request_Adult_18 and Older

Proxy Request_Adult_ DPOA_Permanent Legal Guardian

Enrollment and Access FAQs

It can be used to review your basic medical record, including discharge information, obtaining prescription renewals, requesting non-urgent appointments and messaging your provider.

You will need a computer with internet access and have an active email account.

To enroll, you must have an active email address. If you do not currently have an email address, please sign up for one before you proceed. You will need to provide your email address when you register for your next appointment, by calling your clinic, or by calling our Health Information Management department at (920) 320-2278. Registration forms are available at your clinic or at the hospital’s registration areas.

The temporary login and password are case sensitive. It is best to copy and paste each into the login screen.

We take precautions to ensure that your health information is secure, please refer to our Terms of Use & Privacy Statement and Terms and Conditions upon accessing the HFM Patient Portal. If you wish to opt out or revoke an existing opt out, please download, fill out and submit to us this form (Word file): CommonWell_CareQuality_Opt Out Form Verbiage from WISHIN.

Depending on the question, there are several options. For results, medications, or questions about your medical care either message your provider via the messaging button or call the clinic directly. For scheduled appointments, message your provider via the message button or call the clinic directly. For technical or login questions, send a message via the Contact Us button in the portal.

To obtain access to view a family member’s health information (parent, child, spouse), you must first complete a proxy request. These forms are available above via the link, under the My HFM Portal System or by emailing

Yes, you can send a message directly to your provider’s office. The message should be initiated from the patient’s record that you are inquiring about. The message becomes a part of that patient’s permanent medical record. If you are sending a message on behalf of a party that you are a proxy for, please open that person’s profile and initiate message from the message button.

From the login page, enter your user name into the Login ID field, then click on the Forgot Password link next to the Password field. You will be prompted to enter in your current login ID and email address and click on submit. You will receive an email shortly thereafter with your new password information. Complete the change password screen. You do NOT need to create a new user ID if you already have one.

Follow the steps for number 10 above to receive a new password.

No, it will not expire, however you can change it whenever you need to by following the instructions in number 10 above.

Complete the inactivation form on the HFM website and follow the instructions to submit it.

Email – please include your full name, date of birth, home address and description of your problem.