My HFM Portal System

Welcome to My HFM Record. On April 1, 2017 HFM updated our electronic health record system to enhance the patient experience and offer a new My HFM Portal. You will need to enroll in the new system and setup a new login and password. To enroll, you must have an active email address on file at HFM and will need to know your Medical Records Number (MRN). To add your email address to our system or to access your Medical Records Number you can call your HFM clinic or (920) 320-2278.

To access our old system, no longer being updated, please click here.

Manage your healthcare easily and securely with My HFM Record

  • See visit history and discharge information
  • View and request appointments
  • Pre-register for scheduled appointments
  • Request prescription renewals
  • Review lab results
  • Securely message with your healthcare provider

Urgent Medical Matters: If you are experiencing a medical emergency, call 911 or your provider’s office. DO NOT use the patient portal to reach your provider in case of emergency.

Enrollment and Access Information

  1. Who can use it?
    My HFM Record is available to any patient who has visited either Holy Family Memorial hospital or one of its affiliated clinics. For more information, please contact HFM Health Information Management (HIM) Department at (920) 320-2278 or the clinic where you receive care.
  2. When would I use it?
    It can be used to review your basic medical record, including discharge information, obtaining prescription renewals, requesting non-urgent appointments and messaging your provider.
  3. What are the computer system requirements?
    You will need a computer with internet access and have an active email account.
  4. How do I enroll?
    To enroll, you must have an active email address. If you do not currently have an email address, please sign up for one before you proceed. You will need to provide your email address when you register for your next appointment, by calling your clinic, or by calling our Health Information Management department at (920) 320-2278. Registration forms are available at your clinic or at the hospital’s registration areas.
  5. Why doesn’t my temporary user login and password work?
    The temporary login and password are case sensitive. It is best to copy and paste each into the login screen.
  6. Is my personal health information secure?
    We take precautions to ensure that your health information is secure, please refer to our Terms of Use & Privacy Statement and Terms and Conditions upon accessing the HFM Patient Portal. If you wish to opt out or revoke an existing opt out, please download, fill out and submit to us this form (Word file): CommonWell_CareQuality_Opt Out Form Verbiage from WISHIN.
  7. Who do I contact about the content?
    Depending on the question, there are several options. For results, medications, or questions about your medical care either message your provider via the messaging button or call the clinic directly. For scheduled appointments, message your provider via the message button or call the clinic directly. For technical or login questions, send a message via the Contact Us button in the portal.
  8. Can I view a family member’s health information?
    To obtain access to view a family member’s health information (parent, child, spouse), you must first complete a proxy request. These forms are available by emailing Include your name, date of birth, and who you are requesting proxy for along with your relationship to that person.
  9. Can I send a message to my provider or my proxy’s provider?
    Yes, you can send a message directly to your provider’s office. The message should be initiated from the patient’s record that you are inquiring about. The message becomes a part of that patient’s permanent medical record. If you are sending a message on behalf of a party that you are a proxy for, please open that person’s profile and initiate message from the message button.
  10. How do I change my password?
    From the login page, enter your user name into the Login ID field, then click on the Forgot Password link next to the Password field. You will be prompted to enter in your current login ID and email address and click on submit. You will receive an email shortly thereafter with your new password information. Complete the change password screen. You do NOT need to create a new user ID if you already have one.
  11. I forgot my password, how do I find out what it is?
    Follow the steps for number 10 above to receive a new password.
  12. Will my password expire?
    No, it will not expire, however you can change it whenever you need to by following the instructions in number 10 above.
  13. How do I inactivate My HFM Record account?
    Complete the inactivation form on the HFM website and follow the instructions to submit it.
  14. Who do I contact if I have a technical question regarding access to My HFM Record?
    Email – please include your full name, date of birth, home address and description of your problem.