Patient Billing and Online Bill Pay
Patients are responsible for the charges of services received. However, to assist patients in meeting their financial obligations, Holy Family Memorial will bill their health insurance carrier(s), as long as a valid ID card or information regarding insurance coverage is presented at the time of registration.
We accept assignments of benefits and maintain an active follow-up program with all insurance carriers. Insurance is billed as a courtesy to the patient and patients remain responsible for contacting their insurance carrier to ensure prompt payment of their accounts. Patients should contact their insurance if payment has not been made within 45 days.
If any amount is due after insurance coverage, Holy Family Memorial will send monthly statements to the patient or responsible party to keep them informed of the status of all open accounts.
Patients who are uninsured or fail to provide us with adequate billing information, including proper managed care authorization referrals, are responsible for the total payment of their bill. Any payment arrangements, other than payment in full, must be approved in order to keep your account from being considered past due.
Unpaid balances, including all applicable co-payments, co-insurance, deductibles and any non-covered services are the responsibility of the patient and must be paid within 30 days of receipt of the statement. Our collection policy.
Payments may be made via:
- Cash, check or money order
- Visa, MasterCard or Discover
- Automatic check withdrawal
- Extended financing
Before April 1, 2017
After April 1, 2017
If you have any questions or need to make payment arrangements to resolve your account, please call Patient Business Services at (920) 320-2591 or email firstname.lastname@example.org.
Community Care Program
We are committed to providing quality healthcare to every person who is in need, regardless of the ability to pay. Patients without insurance will receive an uninsured discount, which is reflected on the patient statement. Uninsured patients may also qualify for an additional discount based on household income. This discount is provided through the Community Care program.
To receive an estimate of charges for services you may need, please call (920) 320-2595.
Other bills you may receive
In addition to your Holy Family Memorial bills, you may receive bills from other physicians who may have provided services—for instance, radiologists or other specialists. Please contact their office directly if you have any questions concerning their bills.